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Posted: Monday, May 8, 2017 10:27 AM


Customer Sales & Service Representative I (10761)

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Mediacom serves over 1,500 communities throughout the country. While most of our coverage is in America's smaller cities and towns, we believe our customers deserve the same level of digital services that people receive in major metropolitan areas. We have invested millions of dollars to build a nationwide fiber optic infrastructure to deliver a wide array of advanced products and services including digital cable TV, high-speed Internet and phone service.

We are dedicated to keeping jobs in the communities we serve. Our diversified workforce of over 4,600 employees lives and works in the 22 states where we do business
General Responsibilities:

Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Specific Responsibilities:

Interact with customers by telephone, as well as e-mail, mail and fax.

Answer customer inquiries and solve problems regarding billing, services, and products.

Assess customer needs and interests in order to present Mediacom products and services.

Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.

Exceed or maintain minimum sales ,quality and productivity standards.

Demonstrate courtesy and patience in customer relations.
Troubleshoot basic service issues and schedule on site service calls when necessary.

Receive and process customer payments.

Preferred Skills/Experience:

Entry level; 1-2 years prior work experience in customer facing or technical role preferred.

High school diploma required, Associates/Bachelors Degree preferred.

Effective communication skills.

Data entry and computer experience.

Ability to work evenings, weekends and holidays.

Ability to work overtime when needed.

Ability to sit for extended periods of time.
Mediacom Communications is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

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• Location: Dagsboro, DE

• Post ID: 5915958 delaware is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017