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Posted: Thursday, August 31, 2017 4:01 AM

Job Description:Line of Business Description: The role works in the Collections and Recovery Operations environment and will handle routine outbound or inbound calls at any stage of delinquency, up to and including Pre-Charge off and the Recovery area.Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person solves routine to more complex billing problems and inquiries and negotiate payment arrangements to cure delinquent accounts.Responsible for the mitigation of losses.NOTE: Based on a candidate s professional and technical experience, this position could be offered as either a Collections & Recovery (C&R) Specialist I or II.Enterprise Description: The Collections & Recovery Specialist II works in the Collections and Recovery Operations environment and will handle routine outbound or inbound calls at any stage of delinquency, up to and including Pre-Charge off and the Recovery area. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent or high-risk customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established assigned list of accounts on an automated collections system and/or auto-dialer. This person solves more complex billing problems and inquiries. Has greater depth of understanding of collections and recovery organization, policies, procedures and systems, and negotiates more complex payment programs or arrangements with minimal guidance while staying within our compliance guidelines within Collections. The person must display team leadership, be an individual goal achiever but also understand, contribute to and be an advocate of the overall team goal, be adaptable to change, lead peers by example, be dependable, etc. Responsibility for the mitigation of losses. Generally more than one year of collections experience.QualificationsRequired Skills and ExperienceMust have previous collections, customer service or contact center experienceExcellent communication skillsCustomer service focusAbility to understand and discuss personal and financial difficultiesAbility to recommend and negotiate payment arrangementsDemonstrated ability to work in a fast paced environmentStrong computer skillsDesired Skills and ExperiencePrevious collections experience with greater depth of understanding of Collections and Recovery organization desiredOne year plus of collections, customer service or contact center experienceStrong negotiation skillsDisplay team leadership, be an individual goal achiever but also understand, contribute to and be an advocate of the overall team goal, be adaptable to change, lead peers by example, be dependable, etc.Shift:2nd shift (United States of America)Hours Per Week: 40

Source: http://www.juju.com/jad/00000000c6zzzn?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc192a42bcab02a53985ae36ee634d305b8d6440889150f360



• Post ID: 7259717 delaware
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