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Posted: Thursday, February 1, 2018 12:04 PM


Location:
Salisbury Wicomico Reg Apt (SBY:TRML)
Additional Locations: None
Requisition ID:
15973
Job Description 13;
American Airlines, Inc. has an opening for a Systems Analyst within the regional IT group. The System Analyst, IT Applications will be responsible to deliver support to the Operations Control Center systems and end users. This includes troubleshooting applications and software for all internal OCC customers, such as dispatch, maintenance control and crew scheduling. The Systems Analyst, IT Applications is also responsible for assisting in the design, delivery and improvement of custom maintenance applications, training programs and related courseware.

Essential Job Functions
:
Field incoming problem tickets from end users to resolve OCC application and software issues
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Monitor, prioritize, schedule and administer all instances where enhancements and defect resolution are required
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Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems
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Assist with OCC software upgrades including reviewing upgrade documentation, testing and coordinating the upgrade with development team
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Maintain the original copy of the OCC departments current processes
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Communicate application problems and issues to key stakeholders, including management, development teams, end users, unit leaders and software vendor
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Test fixes and perform post:resolution follow:ups to ensure problems have been adequately resolved
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Identify and learn appropriate OCC software applications used and supported by the organization
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Participate in the design, development, and delivery of OCC applications training programs and individual classes
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Provide support for the testing of new and existing OCC software applications under development or consideration for purchase
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
13;
Job Qualifications 13;
:
Associates or Bachelors degree in computer science, technology, telecommunications, business or in a related area or 3:5 years of experience in IT
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3:5 years of experience working in the support of operationally critical systems
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Must be able to travel, as some travel is required
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Participate in an on:call rotation providing 24 x 7 support of production systems, applications and network
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Airline industry experience is preferred
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Must be able to meet the following physical demands:
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Majority of time spent at low activity level (i.e., sitting, standing)
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Occasional standing/walking/movement required
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Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components
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Lifting and transporting of moderately heavy objects, such as computers and peripherals 13;
Additional Locations: None
Requisition ID:
15973

Source: https://www.tiptopjob.com/jobs/77838693_job.asp?source=backpage


• Location: salisbury

• Post ID: 8614212 delaware
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