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Posted: Thursday, May 11, 2017 7:45 AM

The primary purpose of this position is to assist Dover Federal Credit Union living out The Dover Federal Way by delivering outstanding service to both internal and external members. A key component of this service is to identify member needs and recommend appropriate credit union solutions. In addition, provide a variety of member transactions, including savings, share draft/checking, cash receipts, payment services, and credit account transactions, as well as member services such as sales of money orders and cashierA?s checks.Deliver service, to both internal and external members, in alignment with the credit unionA?s Service Promises.We promise to make it easy to do business with usWe promise to treat you with respectWe promise to identify and take ownership of your needsWe promise to make a positive difference in your financial lifeWe promise to thank you for being a member Meets all established sales and service goals. Possess adequate product knowledge as measured by the annual product knowledge certification assessment Perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers, check cashing, Western Unions, Visa gift cards, and money orders. Receive share deposits, Visa payments, principal only payments, mortgage payments, installment, and share secured loans, ensuring that payments equal the amount due and that all late charges, if applicable, are collected and entered into in:house computer system Provide members with the forms necessary to transact business and proper receipts for payments. Examine checks for endorsements and negotiability. Process international check items. Provide routine information on Credit Union products or services, including eligibility for membership, types of Credit Union accounts, current dividend rates, locations, office hours, and telephone numbers. Provide members with account status, including current balances and loan pay:offs. Respond to members requests, problems and complaints, and/or direct them to the proper person for specific information and assistance. Receive various information pertaining to member accounts, and route to proper department for processing. Produce and cash cashierA?s checks. Process phone transactions. Maintain and balance teller drawer. Complete Currency Transaction Report and Suspicious Activity Report Additional Functions Assist in ATM and Electronic Cash Recycler replenishment Maintain ATM, Electronic Cash Recycler, and vault combinations Assist with verification of cash from Federal Reserve. Assist in maintenance of coin counter Perform greeter duties as necessary. Assist with preparing change orders for business accounts Assist with end of the day back line closing reportsRequires completion of high school education, plus appropriate specialized training. Requires intermediate mathematical skills (calculations and concepts involving percentages, fractions, decimals, etc.). Requires at least six to twelve months of related experience preferably in a financial institution (i.e. Cash handling, customer service, etc.). Requires professional, well:developed interpersonal and teamwork skills necessary for communicating with members, visitors, callers and co:workers. Requires typing/word processing skills. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 50 pounds. DisclaimerThe above information on this description has b


• Location: middletown

• Post ID: 6008343 delaware is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017